Policy for Handling Food Allergies
At Hotel Okura Fukuoka, we conduct handling as stated below in order to ensure that our guests can enjoy their meals in our restaurants and banquet halls. For the ingredients that are used, we confirm the situation of use of nine specified ingredients (shrimp, crab, wheat, buckwheat, eggs, milk, peanuts, walnuts, and cashews), based on information provided by producers, manufacturers, and distributors.
In each restaurant and banquet hall, we provide indications about use of nine specified ingredients and information about menu items that use the nine specified ingredients.
However, all menu items are prepared in the same kitchen and the same cleaning equipment is used for all items, and therefore there is a possibility that trace amounts of allergens may be accidentally mixed in during the cooking process. Additionally, tableware and cooking utensils are shared with other guests, and other allergenic ingredients that are not indicated on the menu are also used in the kitchen.
Because of the reasons stated above, the dishes that we provide are not completely allergy-friendly. If you exhibit allergy symptoms due to contamination or another reason, we will give top priority to your safety and we may be forced to refuse to serve you.
We kindly request your understanding concerning the above. When you dine at our hotel, please consult your attending physician and consider your own physical condition and then make a final decision yourself.