Regulations

To ensure our Guests a safe and pleasant stay, the Hotel Okura Fukuoka has established the following Regulations in accordance with Article 10 of the Terms and Conditions for Accommodation Contracts. In the event that a guest fails to observe these regulations, the Hotel Okura may, in line with Article 7 of the Terms and Conditions for Accommodation Contracts, refuse the guest further accommodation and use of other facilities in the hotel. Guests may be held liable for damage in the event of an accident arising from neglect of these regulations.

1. ON USE OF GUEST ROOMS AND OTHER HOTEL
(1)　Please see the inside of your guest room door for a map of emergency escape routes from your room.
(2)　Please refrain from overnight stays by persons not registered for accommodation.
(3)　Please understand that an extended stay in the Hotel does not engender legal rights relating to residency.
(4)　The Hotel shall refuse accommodations to unaccompanied minors lacking the consent of a guardian. The Hotel may also refuse accommodations to persons who have lost their   capacity for reason, due to mental illness, drug use, intoxication, or for other reasons, as well as to persons who may disturb or upset other guests of the hotel.
(5)　Members of the Hotel Okura as well as various guest and customer clubs who fail to observe the Terms and Conditions for Accommodation Contract or these Regulations shall have their membership annulled and shall be denied further use of the hotel in accordance with the respective membership club contract.

2. GUEST ROOM KEYS
(1)　When leaving your room, please make sure the door is locked.
(2)　When signing for bills at the hotel restaurants and bars, please show your Card-Key Holder.
(3)　Please use the door latch whenever you are in your room.
(4)　When checking out of the hotel, please be sure to return your card key to the Front Desk.

3. VISITORS
(1)　Please receive your visitors in the Lobby.
(2)　Please answer a knock at the door with the door latch attached or after checking through the peep hole. Notify the Assistant Manager of any suspicious persons.

4. GUEST ROOMS
(1)　Please do not use inflammables for heating, cooking or the like, candles, etc., in the guest room and/or the corridors without the consent of the hotel. Cooking in the guest rooms is strictly prohibited.
(2)　Please refrain from smoking in places that may easily cause fire, especially in bed.
(3)　Please do not use guest rooms for business activities or private parties, as offices or for any purposes other than accommodation use without the consent of the hotel.
(4)　Please do not rearrange guest room furnishings, or install or remodel the room’s fixtures without the consent of the hotel.
(5)　Please do not remove small furnishings or items from the guest rooms.
(6)　Please do not place in the window items that may detract from the appearance of the hotel.

5. VALUABLES
Please deposit your cash, securities, jewelry and other valuables in a safety deposit box available at the Front Desk, free of charge.

6. UNCLAIMED ARTICLES
Unclaimed articles, unless otherwise specified, shall be held for the periods detailed below. Articles which remain unclaimed after these periods shall be treated, in accordance with the law, as items the owner has no interest in receiving.
(1)　Items left at the Front Desk by non-staying guests: 1 month
(2)　Items left in the Cloak room: 1 month
(3)　Items left in the Store room: 3 months

7. LOST AND FOUND
Please understand that the safekeeping of lost property by the hotel is for a limited time period, in accordance with the law.

8. USE OF THE PARKING LOT
(1)　Please follow the instructions of the parking lot attendant.
(2)　Please do not leave any valuables or other items inside your car while it is parked. The hotel cannot accept responsibility for the loss or theft of any such articles while your car is parked.
(3)　Hotel guests may use the hotel parking lot at a discounted rate. Please notify the Front Desk when taking your car out.
(4)　Please understand that the hotel staff may not move your car on your behalf.
(5)　Please observe the additional management regulations of the hotel parking lot.

9. PAYMENT FACILITIES
(1)　Payment of charges incurred in the use of the hotel shall be settled with cash, usage certificates, traveler’s checks, coupons, accommodation certificates, credit cards or a means accepted by the hotel in place of such.
(2)　Please understand that a deposit may be requested upon your arrival at the hotel.
(3)　You may be requested to settle your account at some point during your stay. If this case, please make payment at that time. A guest failing to make payment when requested by the hotel may be required to vacate his or her room.
(4)　In circumstances where a party other than the staying guest is to make payment for charges incurred by the guest and payment is not made by determined date, the hotel shall request payment directly from the guest.
(5)　Please understand that the hotel does not advance money on purchases made at shops not managed by the hotel, as well as those outside of the hotel.
(6)　Please understand that equipment-usage fees are calculated for the use of telephones (including telephone surcharge), fax machines and data installed in the guest rooms.
(7)　Since, in addition to taxes required by law, a 10% service charge is added to your bill, it is our policy to decline tips and/or other gratuities.

10. Please refrain from such activity as described below that may cause a nuisance to other guests of the Hotel.
(1)　Bringing dogs, cats, birds or other animals or pets into the hotel.
(2)　Bringing explosives or inflammable substances into the hotel.
(3)　Bringing potentially noxious or harmful substances into the hotel.
(4)　Bringing into the hotel any other items which possession of is prohibited by law.
(5)　Gambling, coercive speech or conduct, behavior corrupting of public morals, or behavior, speech or conduct (including loud noises)  that other guests may find abhorrent or that may cause a nuisance to other guests.
(6)　Leaving your guest room attired in nightwear, slippers and the like.
(7)　Rearrangement of hotel furnishing or their use for other than their intended purpose.
(8)　Distribution of advertising or publicity literature, sales of goods, soliciting or other such activity within the hotel.

11. Please cooperate with economies of electricity and water for the preservation of natural resources.